Wi-Fi Troubleshooting Guide

Common Issues & Solutions

Can't connect to the network

1. Ensure Wi-Fi is enabled on your device.
2. Forget the network and reconnect: select the network → Forget, then reconnect with your credentials.
3. Restart your device.
4. If on a managed device, run Network Diagnostics from the IT agent.

Slow connection speeds

• Move closer to the access point.
• Disconnect other devices from the same network.
• Switch from 2.4 GHz to 5 GHz band if available (look for networks ending in _5G).

Keeps disconnecting

This is often caused by power-saving settings. To disable Wi-Fi power saving on Windows:

1. Open Device Manager → Network Adapters.
2. Right-click your Wi-Fi adapter → Properties.
3. Go to Power Management tab.
4. Uncheck Allow the computer to turn off this device to save power.