How to Submit an IT Support Ticket

When to Submit a Ticket

Submit a ticket for any IT-related issue that isn't urgent. For urgent outages or security incidents, call the helpdesk directly at ext. 5400.

Submitting a Ticket

1. Go to portal.company.com/support.
2. Click New Request.
3. Select the appropriate category (Hardware, Software, Access, etc.).
4. Fill in the title and description. Be as specific as possible:
   • What exactly is the problem?
   • When did it start?
   • What steps did you already try?
   • What is the business impact?
5. Attach screenshots or logs if relevant.
6. Click Submit. You'll receive a confirmation email with your ticket number.

Ticket Priority Levels

• Critical: Full outage or security incident — call ext. 5400
• High: Core functionality broken, no workaround
• Medium: Degraded functionality, workaround available
• Low: Minor issues, questions, or requests